Shop Returns & Refund Policy


Standard UK Delivery is £7.50.

Standard delivery

Your order should arrive in three to five working days. Our couriers will need your signature for delivery, so please be available.

Delayed Orders

Please call our Customer Services team if your order has not arrived within 7 days with the order reference number from your confirmation email.

Contact our Customer Services Team on 020 8760 7300 from Monday to Friday, between 9am and 5pm.


Please send all returns to:

Returns Dept.
Euro-Tech Export Ltd
518 Purley Way

Please also :

  • Package your return up securely.
  • Take reasonable care of the goods and not use them.
  • Send your return to us as soon as you can after your order is cancelled.
  • Send the original packaging where possible.
  • Let us know if you would like a refund or a replacement.

Full details of your rights under the Distance Selling Regulations are available from your Local Citizens’ Advice Bureau or your Local Authority’s Trading Standards Office.

Our Returns Policy and your Right to Cancel

If you’re not 100 percent satisfied with your purchase, please return your order by post or in person.

Your Rights

  • You have the right to cancel your order, without having to give a reason, any time within 14 working days - Starting on the day after you receive the goods.
  • We will send you confirmation of your cancellation by email.
  • You will then have 28 days to please return your order to us.


If you would like a refund, once we have recieved your return we will process your refund and a credit will be applied to the original payment method within ten working days.